By implementing UC, you can stretch the life of your PBX, shift communications to lower cost tools, and enable the use of mobile devices instead of desk phones. UC can also enable your enterprise to reduce your PBX maintenance costs, use Ethernet Backbone instead of T-1 or SIP trunks, use directories instead of session managers, and bypass the PSTN with UC Federation. With UC, you can tune your network and voice topologies to the realities of your communications needs and move users to the optimal communications platform based on user profiles.
UC streamlines the business processes that deliver your value to the customer. It can shorten development cycles, improve response time, and speed information delivery. It can also optimize utilization of your resources so that you efficiently engage the best resource for the purpose. With UC, you can build communications directly into the workflows for business transactions and accelerate their completion. By using Presence and Instant Messaging, you can substantially reduce or eliminate the inefficiencies and delays inherent in phone calls and email. UC also enables enterprises to automate complex communication processes, and enhance the effectiveness of collaboration. For a detailed description of these benefits, click here to read the white paper “Capturing CEBP Value: How Unified Communications Software Delivers CEBP to Reduce Costs and Improve Results for Your Enterprise” by Marty Parker and Don Van Doren.
We hear this question constantly. You cannot know what to buy – or whether to buy anything – until you have examined your business processes and determined whether and how UC could help optimize those processes. UniComm Consulting can work with your team to ensure that you buy the technology and services that best support your UC applications. After working with us, our clients are confident that they are spending the right amount for the right technology. Often they spend less than anticipated because they do not buy something they don’t need.