Our Company

Our Company

UniComm Consulting helps enterprises take advantage of the opportunities created by Unified Communications (UC) functionality. Our experience has proven that the business processes in most enterprises can be optimized – streamlined, accelerated or enhanced – by applying the principles and methods of Unified Communications.

We have the innovative and pragmatic thinking, depth of experience, and superior skills to assist your enterprise in achieving measurable business improvement through UC: lower costs, improved customer/constituent service, increased revenue, and better asset utilization. UniComm Consulting is an independent consulting firm with no commercial ties to any vendor, so we can give you the best recommendations based solely on your particular business needs.

We were early thought-leaders in UC, and we continue to help shape the industry as speakers and instructors at UC industry events and as authors and bloggers for online UC forums. We are members of the Society for Telecommunications Consultants, an organization of independent consultants whose members follow the highest professional standards and subscribe to a specific code of ethics.

UniComm Consulting is uniquely prepared to help you find and implement appropriate UC solutions for your enterprise through discovery, analysis, solution design, technology selection, vendor selection, and implementation planning. We have a track record of delivering excellent value with high-quality project outcomes that meet your goals on time and on budget.

UniComm Consulting works with companies in all industries. Our client list includes organizations in health care, financial services, legal services, professional services, transportation, manufacturing, and education.

We are distinguished by our proven, unique systematic consulting methodology, which results in an actionable plan for UC implementation that is tailored to your specific needs. We work from defined processes and have a library of ready-to-use tools and templates that make the UC planning project proceed smoothly and efficiently. Our process includes:

  • Education about the potential benefits of UC to your enterprise
  • Business process analysis to identify communications bottlenecks or inefficiencies
  • Building “user profiles,” or detailed descriptions of the appropriate UC applications for specific groups of employees in your enterprise
  • Developing a meaningful basis for cost justification and ROI for your investments
  • Determining the technology requirements for the user profiles
  • Establishing a roadmap, timetable, and budget estimate for implementing the user profiles
  • Assisting with technology and professional services acquisition, including RFP preparation, RFP response review, and vendor selection or recommendation
  • Creating an actionable plan for implementation, change management, and self-sufficiency.

This process is our answer to the question that prospects repeatedly ask: “What should we buy for UC?” We believe that you can only arrive at the best answer by analyzing your business processes. This does not have to be a complex undertaking. We can help you apply proven successes from other companies and help you with your business process review or user interviews. Communications methods and technologies have changed dramatically, and solutions that made sense several years ago may no longer be right for you. It is not possible to know what to buy – or whether to buy anything – until you have examined your business processes and determined whether and how UC can help optimize those processes.

Click here to read about the UniComm Consulting Team.

Contact Us for a No Charge Consultation

Contact UniComm Consulting for a no-charge consultation about UC opportunities and value in your industry sector and your enterprise. Our conversation will help you assess the best course of action for your organization. Your time will be well spent.